Refunds

To make the return you have to send us the product in perfect condition, without using and in its original packaging, including guarantees, labels and instructions for use. Sending the return to our warehouse is in charge of the customer.

It is very important that you return the products perfectly packed. In case the products are damaged due to inappropriate packaging, we will not admit the return. Neither will the return of DVD, electronics be admitted if they lack the original blister or precinct intact.

Once we receive the goods in our warehouses and find that all the above conditions are given, 365BIKE.com shall accept the return of the product and shall be refunded in accordance with the payment modality

This withdrawal period will expire on the 14 calendar days of the day that the User or a third party authorized by the User, other than the carrier, acquired the material possession of the goods acquired on the Website of 365BIKE SL. or in the event that the goods that make up your order are delivered separately, at the 14 calendar days of the day that the User or a third party authorized by the User, other than the carrier, acquired the material possession of the last of those goods that composed the same purchase order.

In order to exercise this right of withdrawal, the User must notify his decision to 365BIKE SL. You can do so, if any, through the contact spaces enabled on the Website or through the email address:

The cost of the return shipment is charged by the customer, but if your original order had shipping costs you will always be refunded on the standard shipping expense option.

The User can return or send the products to 365BIKE SL. in:

365BIKE SL. Luis Pasteur Street, 3. 13005 Ciudad Real. It must do so without undue delay and, in any case, no later than 14 calendar days from the date on which 365BIKE SL. was informed of the decision of withdrawal.

To process a return, the customer will have to communicate previously by e-mail, the reason for the change or return, order number and attach the purchase invoice. Costs derived from products, processing, changes, portions and handling costs will be borne by the customer, which will be reported in advance.

The User acknowledges that he must bear the direct cost of returning (transport, delivery) the goods, if any. It shall also be liable for the loss of value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal. In a declarative and non-exhaustive way, this would be the case of: customized products, manufactured according to the parameters requested by the customer; products that can be rapidly deteriorated or expired, depreciated products such as factory precincts; products that for reasons of hygiene or health are precincted and have been depreciated after delivery.

In any event, no refund will be made of products that are not under the same conditions under which they were delivered or who have suffered any damage after delivery.

Products should also be returned using or including all original packaging, instructions and other accompanying documents, if any, and a copy of the purchase invoice.

The cost of transporting the return will be 5€ for accessories, 30€ for bicycles up to 15 kg and 60€ for bicycles greater than 15kg or ebike.

REVOLUTION OF DEFECT OR ERROR PRODUCTS IN THE

This is all cases in which the User considers that, at the time of delivery, the product does not conform to the provisions of the contract or purchase order, and that therefore it must contact 365BIKE SL. by email address: hi@365bike.es indicating in the subject of the email the order number, also adds a brief description and if possible, attach also related photos in a maximum time of 24 hours and let you know the existing disconformity (defect/error) by the same means or using the contact details provided in the previous section (Distance Rights).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, whether the refund is required or, where appropriate, the replacement thereof, if the products are damaged and no such damage has been communicated to the email hello@365bike.es with photos of the data within 24 hours the company reserves the right to return.

Reimbursement or replacement of the product shall be made as soon as possible and, in any case, within 14 days of the date on which we send an e-mail confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned because of any defect, when it actually exists, will be fully refunded, including the delivery costs and the costs in which the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay the purchase.

If you think the package of the goods could be damaged during shipment by the transport and logistics agency, do not accept it, call the messenger and contact us immediately by phone on +34 926 25 45 46 (local call from L-V from 10:00-14:00 to 17:30 to 21:00h). If you finally decide to request the change or return for sinister due to a possible incident of the transport company and has not been notified to 365BIKE SL. we reserve the right not to accept your claim under any circumstances.

If for a computer problem, any product appeared on the web with a typographical error, the online store would consider the order as a null, canceling it and returning the purchase amount.

In any case, the rights recognized in the legislation in force at each time for the User, as a consumer and user, will always be included.